Shipping policy

Shipping

We ship your packages within 1 to 3 business days after the order is placed.

Delivery Times

  • Delivery to the United States: Estimated delivery time is 6 to 15 business days.
  • Delivery to the rest of the world: Estimated delivery time is 10 to 30 business days.

Order Cancellation

We can cancel your order upon request within 24 hours after purchase. After this period, you will need to return the item if you wish to receive a refund.

Returns & Exchanges

To return your package for an exchange or refund, please send it back to the following address and email us a photo proof at [your email address]. Please note that we do not cover return shipping costs.

Holiday Shipping Policy

For orders placed after October 21st, there is a possibility that your package may not arrive in time for Halloween, especially for deliveries to the United States, where shipping typically takes 5 to 10 business days.

By placing an order after October 21st, you acknowledge and agree to the following conditions:

  • Risk of Delivery Delays: You accept that your package may not arrive before October 31st.
  • No Refunds or Exchanges: We will not issue refunds, exchanges, or returns for orders that arrive after Halloween due to shipping delays.
  • Customer Responsibility: The customer assumes full responsibility for orders placed after October 21st, understanding the potential for delayed delivery.

We appreciate your understanding and continued support.

Customer Service

📧 Email: [your email address]
🕒 Service Hours:

  • Monday - Friday: 10 AM - 10 PM
  • Saturday - Sunday: 11 AM - 6 PM
    📩 Response Time: Within 24 hours